Customer Retention & CLTV
“Your most unhappy customers are your greatest source of learning.”
— Bill Gates
Are you facing any of these common situations? Looking for better answers to monetize more of the value you create?
Retention & Pricing are the “bookends” to CLV. All too often problems in pricing lead to poor retention, and vice-versa. But even if your pricing is world class, customer churn, loss of wallet share, or high-cost-to-serve customers can quickly drag your profitability into a down spiral. Retention & CLV optimization can and should balance pricing in your profitability and value creation. The latest frameworks from behavioral economics and customer insights compound your pricing strategy to deliver powerful revenue management.EBITDA Catalyst
Tremendously successful … Completely absorbed himself In OUR BRAND
Pragmatic focus on what Portfolio Company teams can implement promptly with great ROI
Delivered a Lift to Our Pricing Decision-Making Process That Will Drive Both Short-Term and Long-Term Impact
The Session 1 workshop was terrific and SCORE client feedback was very favorable!
You’re going to deliver … you always do!
You’re my first call if pricing needs come up in the portfolio … the work is frankly better than some of the larger firms that charge a lot more […] You’reShow more “You’re going to deliver … you always do!”
Our Go-To Partners for Pricing Strategy
EBITDA Catalyst successfully revamped 15-year-old pricing strategy
Our business has never looked back since we worked on our pricing strategy with you!
Knowledge on Consumers and Pricing Strategies Is Very Evident
Generously Shared Expertise
It was an absolute pleasure working with Robert. He generously shared his expertise and communicated in a clear, understandable manner. He was proactive, responsive and flexible, and overall a delight to workShow more “Generously Shared Expertise”
Many “Aha!” Moments
EBITDA Catalyst helped us zero in on large opportunities to improve value delivered to our customers by sharpening our insights, segmenting our approach and driving pricing execution more consistently. We had many “Aha!” moments from the in-depth pricing analytics they delivered, with follow-on actions improving growth and maturity of our pricing approach. Tens of millions of dollars of growth later, we still use some of the tools and processes we established together, and partner with EBITDA Catalyst for key pricing work. I was very happy to see they were genuinely keen to partner with Sales and secure insight and buy-in from Sales leadership, recognizing the unique role of Sales in positioning pricing initiatives to succeed. Well done guys!
Drive Big-Picture Solutions That Deliver Shareholder Value
Game-Changing Strategy Shift for Sales
Finally A Highly Capable Pricing Partner!
Drove Lift for Hundreds of Millions of Dollars
Delivered Strong Price Realization
Not a Day Goes By When I Don’t Use Something We Learned From You
Multi-Pronged Performance Booster!
Brands You Trust Have Trusted Us
Recent Blog Insights
Our thought leadership is a must read for C-suites, private equity firms and pricing strategy and revenue management consultants.
Disney’s new motto: getting you and your kids to watch ads … priceless. Disney+ will serve up some expensive pricing magic … again. The economics of streaming services are increasingly driven by the ad-supported tiers, which have higher ARPU (AverageShow more “Disney’s Strategy: Monetizing Your Attention — From Premium Subscriptions to Ad-Supported Tiers”
Note: A version of this article about insurance premium increases appeared in our LinkedIn newsletter, Pricing Power Clarity®. Trust Buffett, it’s a great business It’s no wonder Warren Buffett loves the insurance business. He famously declared “The single most importantShow more “Death, Taxes and … Insurance Premium Increases?”
.Note: A version of this article appeared in our LinkedIn newsletter, Pricing Power Clarity®. The “classic” price value maps – refresher & setup In my “part 1” of this post I introduced price value maps and what they are for. ThisShow more “Pricing Value Maps, CPG, and Trojan Horses”
(*)Some companies referenced on this website were served by an EBITDA Catalyst precursor or by current staff of EBITDA Catalyst in an internal leadership capacity.