Pruning Customers to Increase Profitability In A Supply-Constrained Environment

Many companies operate on the assumption that any customer providing “some” additional contribution margin is a good customer. Surely having it is better than the alternative, they reason. This week, FedEx disagreed. It didn’t just let go 1,400 customers, but made it public. It put both customers and competitors on notice that severe supply constraints […]

With Costs on the Rise, Should You Raise Your Prices?

The main source of a hot air balloon lifting power

By the big numbers, eCommerce has been flying high during the pandemic. Online sales have soared, as homebound and restless consumers shopped online in greater numbers than ever before. Read the full article     Photo Credits: Unsplash/sutirta budiman

The Broader Lesson from Booming Copper Prices

roll of copper tube

Blessed are the cheesemakers. A revival in restaurant visits in America has fed demand for one of the more obscure financial instruments—cheese futures. The number of contracts traded on the Chicago Mercantile Exchange surged last month. It is not only cheese that has melted up. Read the full article     Photo Credits: Unsplash/Ra Dragon

AbbVie CEO Summoned to Congress—Again—to Answer Questions on Humira Pricing, Patenting

AbbVie CEO Photograph

Accused of forming a patent thicket around its top-seller Humira and cancer blockbuster Imbruvica, AbbVie has faced repeated pressure from the House Committee on Oversight and Reform to layout its pricing and patenting strategies. With that information now in hand, the committee is putting AbbVie’s helmsman in the hot seat. Read the full article   […]

Why the Post-Pandemic Economy Will Include Higher Prices, Worse Service, Longer Delays

Isolated Diners talking and having food in restaurant

Companies eager to open their doors to capitalize on vaccinated and eager customers are having trouble finding workers — which means consumers should expect longer wait times, delays in service, and higher prices overall, labor economists warn. Read the full article: Why the Post-Pandemic Economy Will Include Higher Prices, Worse Service, Longer Delays     Photo […]